Heather McCormack
Patrons Are Consumers, and Consumers Are Patrons; or, How Publishers Can Learn To Stop Worrying and Love Libraries Again
Editor's Note: Among my hopes for TOC going forward is increased and productive discussion between all the various and sundry players in our readerly world. Chief among those players who we publishers sometimes woefully neglect — librarians. My favorite librarian advocate, Heather McCormack has graciously offered up a few eloquent (and entertaining) thoughts on the sometimes strained relationship between publishers…