Tools of Change for Publishing: Interviews

Interviews

A Classic from the Archive: Tim O'Reilly interviewed in 1994

Andrew Savikas
October 7, 2009 | Permalink | Listen

Unfortunately I don't remember who pointed me to this (it was a few months ago via Twitter I think), but I came across it while cleaning off my Mac desktop. It's open government maven Carl Malamud interviewing Tim O'Reilly (mp3 link) from a weekly series (something that 10 years later would properly be called a "podcast"), and a lot of what's covered is eerily prescient (especially around the role of the Web in publishing).

Well worth a listen.

(Some other notable names in the interview series include Tim Berners-Lee and Brewster Kahle.)

One-Question Interview at BookNet Canada Tech Forum

Andrew Savikas
March 19, 2009 | Permalink | Comments (1) | Listen

Last week I had the pleasure of speaking at the 2009 BookNet Canada Technology Forum in Toronto (motto: Even colder than you expected!), and Mark Bertils caught up with me on my way out for a quick video interview:

Two follow ups on what I said, now that I have my del.icio.us feed handy:

The Peter Drucker reference is from his 5 Deadly Business Sins: "Cost-driven Pricing. The only thing that works is price-driven costing. The only sound way to price is to start out with what the market is willing to pay--and thus what the competition will charge--and design to that price specification."
It was Mike Shatzkin (referencing Michael Cader) who made the recent point about the relative low cost of experimentation for publishers around pricing digital products: "You can't get rich or go broke whether you price the ebook 50% too high or 50% too low. Try everything. You'll never have a cheaper opportunity to experiment."

Hallway Video from TOC Conference: Tim O'Reilly on Open Publishing

Andrew Savikas
February 26, 2009 | Permalink | Comments (0) | Listen

The folks from the RIT Open Publishing Lab have posted a short video talking with Tim O'Reilly in the hallway of the TOC Conference about Open Publishing:

Q&A With Co-Creator of Classics iPhone E-Reader

Mac Slocum
November 26, 2008 | Permalink | Comments (3) | Listen

We've covered iPhone-based e-readers in the past, but the Classics application offers a few twists: it's not free, and the app's book content is updated along with the software itself. Classics co-creator Phill Ryu discusses the application's design and development in the following Q&A.

Why did you develop a book-centric application?

When we started comparing the iPhone to the Kindle, it was immediately clear to us that we could take advantage of the iPhone's brilliant color screen and touch capabilities to create a reading experience that would stand out from the crowd, so it began as a very, very tempting challenge almost, and eventually turned into a months-long passion project.

How many books do you offer?

We're currently offering a dozen books. They're handpicked favorites of ours, but we'll be adding more with free updates to the app.

Are these books all in the public domain?

Yeah, they are public domain. At the start, [co-creator Andrew] Kaz and I thought we could really do something radical in terms of the digital reading experience, but we couldn't start working with publishers based on the strength of some cool interface ideas, so we settled with the "Classics" name and created this as essentially the first prototype of our reading engine.

Did you consider releasing this application for free?

Yes, for a moment. Then someone knocked on my apartment door and slipped in a rent payment notice letter. The reality of the situation was, we had gone basically broke over the summer working on a pretty cool desktop app, and had to halt development on that until we could find some income. At that point, we came up with the brilliant plan to develop an iPhone app in a few weeks to generate some income, to continue the aforementioned desktop app. Classics of course ended up turning into a serious passion project lasting months of development time, and we went extra broke due to it, so going free was hardly an option. We're rather painfully aware that free apps tend to gather something like 25-50 times the downloads of similarly charting paid apps, and we'd like to reach that audience someday, but most likely it'll be with a spinoff app, and not with Classics.

Are you still developing the desktop app? Does this app also focus on books/content?

I really can't (and shouldn't) talk details, because the app might never fly depending on how talks with some content publishers go, but no, it's not book related.

You're using Apple's built-in software update process to load new books into the application. How did you come up with this idea?

For a variety of reasons. One thing that drove us toward this was gentle but insistent prodding from Apple throughout the dev process to stay away from selling books through our app. We'll be transitioning to server-hosted books later on though, once the collection has grown further.

Did Apple explicitly guide you away from selling books?

They guided us away from selling books directly through our app, which is against the terms for iPhone developers. We're hoping we can figure out an elegant workaround that they are fine with, but I want to stress that overall, they've been very supportive of this app, and have even been showing it off in the ongoing iPhone tech talks around the world.

How often will books be added?

I would expect to see several new books with each app update, the first of which should come later this month or so.

Will updates be free?

Yes. The app may become more expensive later on as it matures, but updates will remain free for all existing customers.

Since the books update along with the software, will users be able to keep/archive titles previously loaded into the application?

We have no plans to remove any books we release. Once the library size becomes prohibitive, we are planning to shift to server hosted books.

Apple requires applications to be under 10MB for download over cellular connections. Does this restriction limit the total number of books you can make available through Classics?

Not really, in that we are already pushing 20MB. We're hoping that we can eventually transition to server-hosted books while retaining the user experience though.

How many people were involved in the development of Classics?

Beyond Kaz and I, there were four designers who helped with various parts of the app (including the cover art, interface, and even processing illustrations for the books), as well as a friend and Web programmer who helped us create some in-house tools for correcting and formatting these books.

The Classics bookshelf interface has a unique look. How much effort went into this design?

Probably more than most people would think! The bookshelf interface for book management was inspired by Delicious Library's visual shelves (an app that Kaz worked on when he was 14). So starting from there, we worked with David Lanham on realizing our own flavor of bookshelf, and slowly refined the look over the next couple months, experimenting with various levels of decoration, tints, etc.

Of course, the other half of the bookshelf view are the custom book covers. As I mentioned before, Classics ended up being a passion project for all of us, and the designers really went overboard with the covers. (In a good way.) We started with the idea of procedurally generating each leatherbound book cover with different colors, sizes and such, with a unique "cover image" for each book designed to look like they were embossed on this set of leatherbound novels. Unfortunately, this ended up looking extremely bland. So after literally weeks of going back and forth on this with Dan Goffin, who was drawing concept art for book covers from the start, we settled on a much more colorful, and less restrictive style of fully illustrated covers.

I think this is the point where it gets a bit crazy. At this point, the concept books were looking much nicer, but we began to feel that the slightly simplified style made them look more like icons than real books. They looked a little fake. So the designers ended up illustrating these in high res, as if they were real books. The user for now actually never sees the vast majority of the detailing, but I think this level of detail adds a really unique level of polish to the app.

Will you port Classics to other systems, such as Android?

We haven't even investigated Android at all yet, but it's certainly a possibility. For now though, this remains an app we just personally really wanted on our iPhones!

Have you used/seen some of the other book-based iPhone applications? What's your impression of these?

Yes. And I feel like you are leading me on a bit with this question, but I'll take the bait and bite. I've tried a bunch of the other book apps out there, and frankly, the overall quality of these apps (in particular the "one-offs") horrified us, and only further motivated us to go full out with Classics. The only other book app out there worth picking up is Stanza.

How many copies of Classics have you sold? Have book publishers or others approached you about including their material in the app?

We've sold over 20,000 copies so far, though there hasn't been so much in terms of profit yet due to our initial investment in the app. We're optimistic though, and we're hoping some leads work out with publishers. There are publishers who want to work with us and sell books on the store, but the main issue for now is that there aren't many viable options for them besides selling one-off book apps, which is not ideal. If there's a nice way to do this though, we'll find it.

Open Source, Community and Audiobooks: Q&A with LibriVox Founder Hugh McGuire

Mac Slocum
November 5, 2008 | Permalink | Comments (5) | Listen

LibriVox is a volunteer effort with a big goal: record audiobook editions for every title in the public domain. In the following Q&A, LibriVox founder Hugh McGuire discusses the project's beginnings, the organic development of the LibriVox community, and the distinctions (or lack thereof) between "professional" and "amateur" efforts.

How did LibriVox start?

LibriVox came about in August 2005, when I was looking for free, full-length audiobooks online for a long car trip. I went to gutenberg.org, but found mostly machine-read stuff there, which I don't like. Eventually I found someone who had recorded half of Lady Chatterley's Lover, which was enough for my trip, but it occurred to me when I got through the first half, that i would have to wait months to hear the rest.

At the time, I'd been thinking and writing about a fair bit about the free software/open source movement, and how it might apply to non-software projects. Wikipedia was a big inspiration there, as was Brewster Kahle's Internet Archive, and his call for, "universal access to all human knowledge." I'd been enjoying podcasting, and in particular had been excited by AKMA's project to get a group of volunteers to record and distribute Lawrence Lessig's Free Culture, also an inspiration. Project Gutenberg has been a long-time inspiration, too.

So all those things percolated together, and I thought, well why not try to start a big open source project to get volunteers around the world to record public domain texts for free? I put up a blog, sent out some emails, and had 13 people agree to read our first book in the first day. Three months later, we'd completed eight books; within a year later we had 257 books.

How many audiobooks do you offer?

Currently our collection includes 1,896 completed works, all free, all public domain. We produce anywhere from 60 to 115 works in a given month, which puts us among the most prolific publishers of audiobooks in the world. We've got books in 26 different languages, including Finnish, Japanese, Spanish, Chinese, Russian and German. Our books include classics from Twain, Austen, Nietzsche, Zola, Plato, Shakespeare, Sun Tzu, as well as many more obscure books, such as The Romance of Rubber.

What file formats are LibriVox audiobooks available in?

128kbps MPe, 64 kbps MP3 and Ogg Vorbis. All our files are hosted on the Internet Archive.

How many volunteers have participated? How do these folks find LibriVox?

We have 12,362 users registered on our forum, 2,476 of whom have volunteered to read. Many of our volunteers started as listeners. The rest just find us one way or another on the Web.

Do volunteer readers typically read entire books? Or, do books feature multiple volunteers reading different chapters?

Roughly half of our projects are collaborative projects, and half solo projects. That ratio has remained stable over the past few years (and, frankly, was something of a surprise to me: I did not expect so many people to record entire works, since it is a challenging thing to do).

What do you think motivates people to participate?

A whole range of things, but probably the main thing is our volunteers enjoy recording texts. Many were read to as kids, and enjoy being read to, or reading to others; some of us have idealistic motivations, about free access to knowledge; others have ambitions to become professional voice actors (a number of our volunteers have gotten gigs as pro readers). There is probably a certain satisfaction of being the voice of a writer you love for thousands of people. For a long time, Pride and Prejudice was our most popular book, downloaded hundreds of thousands of times, read by a library student from Missouri. I expect that's a pretty wonderful feeling, having so many people get so much pleasure from something you've done for your own enjoyment.

We also have a wonderful, helpful online community, so I think many people just enjoy hanging out on our forum. The main thing that motivates people, and keeps us going, is that it's fun.

Do you find that the same core group of volunteers continues to participate year after year, or do volunteers come and go?

There is a core of a few of us who have been around since the beginning, but we've had lots of turnover. It's the kind of thing that becomes an obsession for many people, and so there is a natural burnout process. But there always seems to be a new crop of people to jump in. We have about 25 moderators/admins, and probably adding and subtracting about three people every three months or so.

As with Wikipedia, a huge portion of our recordings are done by a small number of readers. The 20 most prolific readers have read 30 percent of the sections in our catalog (!).

Was there a moment when the LibriVox community seemed to take on a life of its own? If so, when did this happen and how did you know it?

That's easy: on Sept 12, 2005, when Boing Boing wrote about us. Traffic went from a couple of hundred a day, to 10,000 in one day. Nothing's been the same since!

What are the biggest challenges you've faced in building and maintaining the LibriVox community?

In the early days the main challenge was dealing with the growth in the community and production. With a few books I gathered all the files myself, and uploaded all the files to the Internet Archive as they came in. But by the time we got to 10 projects that was too much for me (and I'm no good at organizing that sort of thing); at 100 projects we needed to streamline our system. We currently have about 400 active projects (that's typical) and we are releasing an average of eight hours of audio a day. So the whole management of that process evolved organically, but took a fair bit of thinking about.

The other challenge more recently is a change in the sorts of people who are deeply involved in the project. In the early days, it was kind of like the wild west, and we attracted a motley crew of open sourcey types, with a broad range of skillsets (Web design, coding, etc). These days it seems like there are fewer of those kinds of people around (or, because the community is much bigger, it's harder to find them), so some things we'd like to get done (for instance making our Web site more accessible) have been on the back burner for a long time. So that's a challenge we have yet to figure out.

Have you marketed LibriVox, either through traditional advertising channels or via grassroots campaigns?

We've never done any marketing, except sending the odd email to Boing Boing and places like that. We get something like 40,000 visits a day on our site, all of it driven by general interest on the Web -- small blogs writing about us, podcasters talking about us, and once in a while a big media piece (New York Times, Reason, LA Times, BBC, NPR etc). But mainly it's just old-fashioned netroots marketing that seems to take care of itself.

Which titles and genres are most popular? Why did these titles/genres catch on?

The big ones are Bronte, Twain, Austen, L.M. Montgomery, Thomas Hardy, Dickens, and Conan Doyle. I think these are the classic stories of English literature, and so they are the writers most people seek out. But Einstein's "Relativity: The Special and General Theory" has been downloaded 38,000 times, so it's a pretty broad range of interest displayed by listeners. There are a number of sites that select out the best-of LibriVox, and that probably drives a fair bit of traffic, but it's all a bit of a mystery to me how certain things in our collection become popular.

In previous coverage, it's been noted that LibriVox's goal is to "record every book in the public domain." Do you have a sense of how many books that would involve and how long it would take to accomplish that goal?

I have no idea how many books that would be. In theory, the corpus of texts in the public domain should increase every year, as copyright terms expire. But the US Congress keeps extending copyright term, so we seem to be stuck with a fixed number of texts, mainly those published before 1923. Maybe someday that will change. I hope so.

But to the question: Project Gutenberg has 25,000 public domain books available to us, and the Open Content Alliance/Internet Archive just passed the 1 million mark of scanned public domain books. The there is Google's project. So, I'm not sure what the total number would be, but ideally we'd like to do all public domain books in all languages. We have our work cut out for us.

Our plan is to continue our efforts until we're finished. If we up our production a little bit, to say 1,000 books/year, it will take us 1,000 years to get through the Open Content Alliance's collection (which contains the entire Gutenberg collection). But if we can really get cracking and push to increase production by a factor of 10, we could cut that to 100 years.

Let's split the difference and say 550 years.

Is there any distinction between "amateur" and "professional" on LibriVox? How do you define quality in a volunteer effort? Does quality even matter in this case?

No, there is no distinction really. Everyone is encouraged to join us. We have a wide range of quality, from truly exceptional (in a traditional sense), to good, to not so great. Our goal, however, is to record the books, and to make a platform that allows anyone to contribute to the effort. We ask no questions, require no auditions, make no judgments about style or technique, and are happy for every single audio file someone chooses to contribute to the project. So in many important ways we are not like a traditional publisher: our focus is more on our volunteers, helping them to record in order to contribute to our mission:

"To make all books in the public domain available, for free, in audio format on the Internet. "

And in some ways it's a wonderful side-benefit that the world gets free audiobooks as a result of our efforts.

I personally like the more idiosyncratic recordings in our collection -- the birds chirping in the background, and the rustling papers, the odd cough or stumble. These bring a different sense of humanity to the books than do professional readings. But that's my personal feeling, and I do love the more traditionally "good" recordings as well.

But my general feeling is that the Internet is very good at sifting through piles of complex information, so other sites should come along and rank and sort our content, by whatever criteria they find important. It's out there and available for all to use for free, however they would like to do so.

We have a policy against rating, and against un-asked-for criticism on our forum. It tends to discourage participation, and we need as many people to help out as we can convince.

However, you can search our catalog by reader; you can search for just solo works; and you are also encouraged to submit another version of recordings. A good number of our books have multiple versions.

So in short: we don't do the sorting ourselves (though we have started to compile a list of favourite recordings from among our community), but we encourage others to do it.

Q&A with Hadrien Gardeur, Co-Founder of Feedbooks

Mac Slocum
September 23, 2008 | Permalink | Comments (1) | Listen

Feedbooks is a Web-based service that converts, catalogs and distributes ebooks in a variety of formats. Co-founder Hadrien Gardeur discusses Feedbook's system and future services in the following Q&A.

How would you define your company? Is Feedbooks a distributor? A digitizing service? A social network? Something else?

Probably all three. We already distribute a massive number of ebooks and most of our users currently use Feedbooks to discover and download public domain or Creative Commons licensed ebooks. But we're also working on various tools for authors and small publishers to create ebooks. We'd like to turn our readers into potential authors, and create a service where new authors can distribute their creations to a large user base.

Who is your typical user?

Do we really have a typical user? We probably used to have typical users when we mostly provided ebooks for dedicated reading devices: heavy readers. But that's not the case anymore, now that we've extended the service to the iPhone, too.

Why did you start Feedbooks?

We've seen a lot of very exciting services for music and video these last few years and I really believe that there's a huge potential for ebooks too, thanks to E Ink-based devices and multi-purposes platforms such as the iPhone and Android. I love reading and I'd like to create a great service where anyone can discover new books, and where authors can easily connect with readers.

Your Web site lists support for the Kindle, the Sony Reader, the iRex iLiad, the Cybook Gen3, the iPhone and other smartphones. How are you able to support all of these devices?

We use an abstract representation, somehow similar to DTBook, to store all of our books. We can generate a file on the fly based on this representation. Adding new formats is fairly easy thanks to this technology. We were the first service to distribute books in EPUB for this reason.

Which ebook format is most popular with your users? Which e-reader is most popular?

EPUB and the iPhone are probably the most popular right now thanks to our seamless integration into Stanza. The most popular dedicated device is the Kindle.

Have established book publishers used your service to create ebook editions?

No, we're still working on those features. I expect major publishers to use XML+XSLT or Adobe InDesign rather than a dedicated service. We're creating our publishing feature with the end-user or small publishers in mind rather than major publishers.

Do you plan to sell ebooks?

We do. I believe that free content and user-generated content in general shouldn't be in a different environment than the rest of ebooks. It makes a lot more sense to have both in the same environment and create an optimal experience for the user.

When will sales begin?

No specific date yet, we'd rather focus on building a good service first and then add this component.

Print on demand (POD) services seem like a logical extension for Feedbooks. Is this something you're planing?

Sure, I consider POD as another potential format for our platform. It's a lot easier to turn an ebook into a POD book than the other way around.

The Feedbooks RSS tool appears to be targeted at Kindle users who want to receive updated news and information from RSS feeds. Do you anticipate other uses for this tool, such as a blog-to-book service?

It's not targeted at Kindle users only. I use it every day on a Sony Reader, and it's actually quite popular with the iPhone, too. I've been experimenting with blog-to-book, there's a lot of such "blooks" (blog+book, serialized novels using blogs) out there. I created a catalog entry for Stanza to test how the readers react to these serialized novels. Such a tool could probably be very interesting for publishers, too.

Feedbooks and Lexcycle, the company behind the Stanza e-reader, have a close working relationship. How did this come together?

Lexcycle launched the iPhone version of Stanza a few days before we decided to release the first version of our new API. Marc [Prud'hommeaux, principal developer at Lexcycle] contacted me: they were looking for content that could be directly integrated into Stanza's online catalog. We exchanged a lot of e-mails with various information, and did a lot of work together to make sure that this would work from day one. There's still a lot of new features that I'd like to introduce and we'll continue improving both the API and Stanza in the future, to create an optimal experience.

How are publishers and others using the Feedbooks API?

I would describe our API as read-mostly for the moment. It's mostly useful for reading systems such as Stanza. Once we turn it into something that's read/write, the situation will be quite different and I can imagine various innovative publishing techniques based on this.

What publishing techniques do you foresee?

Publishing should be more of a seamless experience. We already use a lot of publishing tools (blogs, social networks etc...) and we shouldn't have such a gap between these tools and ebooks.

What are the biggest issues with digital conversion?

There's a lot of formats, and you can expect standards such as EPUB to evolve in the near future. But I believe that the biggest issue for publishers is to find the right balance between what users are allowed to do and the ability to preserve the layout and design of a book. The holy grail for publishers is probably something as powerful as PDF, but reflowable. Ebooks allow users to customize a lot of things and preserving the design of a book shouldn't be at the cost of this flexibility.

Q&A with Developer Who Turns Ebooks into iPhone Applications

Mac Slocum
August 21, 2008 | Permalink | Comments (5) | Listen

Ebook files and e-reader software usually exist as separate entities, but Tom Peck of AppEngines merged the two to create individual ebook applications for the iPhone App Store. In the following Q&A, Peck discusses his ebook software development process, consumer response to his apps, and future ebook projects.

Why did you opt to bundle individual ebooks as software applications rather than create a single e-reader program?

I have been reading ebooks (mostly from eReader.com) for many years. I wanted to make a book reader program for the iPhone that was as simple to use as possible. I feel that the way existing ebook solutions work is too complex for many users: they have to download the ebook software, then go to a separate Web site and create an account, enter credit card data, and then find and purchase content.

The iPhone App Store sales and distribution process makes it simpler and more convenient to have an ebook reader as part of an ebook itself. Developers can only distribute applications through the App Store; there is no way to distribute data files like ebooks. Therefore, it made sense to me that each book had to be a complete application.

Although this is more convenient for App Store customers to get a book, the process of making each book into an app takes more time for development. Each book becomes its own Xcode project, requires testing, and requires time to load all of the data (descriptions, screen shots, application file) to the App Store. I have developed tools and techniques that automate as much as possible, but each book takes several hours to complete, not counting the many hours spent writing the ebook reader itself.

Have you used any of the e-reader applications available through the App Store (e.g. Stanza, eReader, etc.)? If so, how do these compare to your own apps?

I have used the eReader software. I am a long-time eReader customer, having purchased dozens of their books and read them on my Treo. I have not used Stanza.

The biggest difference is that those products let the user download content from the Internet. Some let users create their own content and download it to the iPhone, which is nice. My reader is purely a book reader.

The eReader app supports a bookshelf list, showing all the ebooks. With my apps, each ebook appears as its own icon on the home screen.

My current reader program compares nicely to eReader. At the moment, I do not support landscape mode, which eReader does. Both offer text search and table of contents. I admit that the search function in my first batch of books was not very usable; newer books have a much better implementation, even better than eReader's. Both programs support different font sizes, images embedded within the text, layout options such as indenting and centering, and font styles.

One feature my reader has is instant repagination when the user changes font size. Using my reader, the user can increase or decrease font size using the "pinch" gesture, similar to zooming in and out of photos, and the results are immediate. I spent a lot of time to make this very, very fast. Changing the font size in eReader requires the program to repaginate in the background, a process that can take over 30 seconds for the entire book.

How many ebooks have you made available through the App Store?

Currently, about 140. More are in the pipeline; all newer, copyrighted works from other publishers and authors.

What has the response been like?

Response has been very good. My current download numbers for all books (not counting several free books) is almost 1,000 books a day. The numbers per book vary day by day, with some books having as many as 50 downloads a day. Most of the public domain titles have counts around five per day.

Most encouraging are that the newer works are selling just as well as the classic stuff. iPulp, a publisher of science-fiction and adventure short stories for young adults, has four works in the store right now with six more in review. These are priced at $0.99 and $1.99 and have sales of about 10 per day. The two Max Quick novels sell for $5.99 each. Currently they are selling about 13 copies per day and the numbers are increasing (they've been in the store for less than two weeks).

Are you selling ebooks or ebook applications through other platforms?

Right now, I am only working with the App Store. I am watching to see what other cell phone vendors and carriers do. As some of your blog postings have noted, the success of the App Store is making other carriers look at copying Apple.

I have spent time with Google's Android platform and have a version of the ebook software that runs on Android.

How much of your ebook content comes from Project Gutenberg?

My initial group of books, about 110, were all from Project Gutenberg. I constantly get requests from customers to add new books, so I have added more Project Gutenberg stuff. Now that I am working with publishers and authors to produce their works as ebooks, I will focus primarily on new works.

Can you list some of these publishers/authors? How did your relationships with these publishers and authors come together?

In the store now are a book on computer security by Neal Puff and a memoir by Teresa Wright. All relationships came about because of my presence in the App Store with the initial set of ebooks. I've been contacted by small publishers and individual authors to turn their works into ebooks for the iPhone. I work with them to get the content in an appropriate format, get the various graphic elements (cover art, icons, etc.), produce the ebook app, have them review the app, and put the app into the App Store.

Do publishers pay you a flat fee to prep App Store titles or is it a revenue share?

Revenue share.

Did you anticipate this type of publisher response?

I was a bit surprised at how quickly publishers contacted me. I thought I would have to market to them.

Are there other content sources or types you'd like to incorporate?

One publisher I am working with offers textbooks. That would be an interesting type of content. A textbook could take advantage of the ebook being a standalone app, offering more interactive content for quizzes that would appear within the book.

Some App Store reviewers complain that you're making money off of public domain content. How do you address these complaints?

The Project Gutenberg license clearly allows people to sell works based on the Gutenberg files. I am following the license, and I do send 20 percent of the revenue earned to the Project Gutenberg Foundation. Mobipocket, eReader and Amazon Kindle all sell public domain works for much more than $0.99.

Each book requires a lot of manual work. The Project Gutenberg text files are a good starting point, but I have to edit each one to add information about chapter starts, poems, songs, emphasized text, etc. Many files have extra data like page numbers that have to be cleaned up. I tried to automate this part, but there is so much variety in the files that only hand editing can get the correct results.

Since your ebooks are applications, and iPhone apps are stored on the device's docking screens, is there a concern about clutter? Do you have any organization tips for people who buy multiple ebook apps?

I would say that this is a general problem with the iPhone Home Screen user interface. iPhone blog sites describe users with 100 apps or more on their devices, and finding a specific app can become a problem.

iTunes does allow users to selectively install apps on individual devices. This is probably the best way to deal with lots of apps: for users to only install the apps they need, and keep the rest on their desktop machine. Personally, I tend to read about two books at a time, then I remove them from the device when finished.

What near-term features or products are you planning?

I am working on a new version of the reader software that adds many new features: bookmarks, notes, landscape mode, etc. Once completed, I will re-release all existing books with the new features. Customers will get the updates for free.

I also am working on several non-ebook iPhone apps.

POD Opens Door to Magazine Experiments and Customization

Mac Slocum
July 28, 2008 | Permalink | Comments (0) | Listen

MagCloud is a new print-on-demand (POD) service targeting the magazine industry. In the following Q&A, MagCloud consultant Derek Powazek -- co-founder of JPG Magazine and founder of Fray -- discusses the utility of POD and the evolving relationship between print and Web content.

How did you get involved with MagCloud?

I came into the project over a year ago -- it had been percolating in HP Labs for a long time before that, led by Andy Fitzhugh, Udi Chatow, and Andrew Bolwell. Andy is the one who brought me in. We had this meet and greet lunch to talk about the future of publishing and it turned out we had the same vision. He kept saying, "Right, now push that further."

When did you first encounter POD?

Years ago, when Heather [Champ] and I were exploring ways to make a photography magazine, Lulu was really the only game in town. We learned so much creating JPG there, and starting with a POD service allowed us to experiment, develop the voice and vision of the magazine, and build an audience. I think it's a very natural way to start a magazine.

How did you gravitate toward a POD model for magazines?

It's all about the Giant Pile. I've worked on a lot of newspaper and magazine projects, and they all had one thing in common: A huge print run, followed by the slow, terrible realization that you've gotta get rid of all that paper.

POD banishes the Giant Pile to the dustbin of history where it belongs. Because, with a POD system, you don't print it until somebody wants it. It avoids the pile. It avoids creating trash (70 percent of all magazines are never bought). It brings some of the elegance of the Internet to this very old industry.

But mostly it was just a financial decision. Heather and I weren't out to become publishing magnates. We just had an idea that we thought people would like. We wouldn't have been able to do it at all if not for POD.

What types of magazine publishers (large, small, individuals, etc.) are best suited for MagCloud?

I think that magazines are about nurturing a community. If you look at the most successful magazines (Rolling Stone in the '60s, Wired in the '90s, Make now), they've always been the ones that surfed the zeitgeist. They found a growing community of people and reflected it, and in that reflection, began to lead it for a time.

But if you tell people in the publishing industry that they're really in the community business, they'll say "shut up, hippy" and go back to monetizing their audience metrics.

So the trick is to find those niche audiences that need a voice. And there are a lot of them. And the truth is, they know who they are better than we do. So, with MagCloud, the idea is to open up the tools so that those communities can create their own magazines. We think they're going to make amazing things.

Do you see larger magazine publishers eventually moving to POD, or will this be a niche option?

Not only do I think that large magazine publishers will move to digital printing, but I think that the idea that we used to print millions of things that were exactly the same will someday be seen as a cute historical artifact. "You mean every copy of this magazine was the same for everyone, Grandpa? Weird!"

For the biggies, it's just a matter of economics. As soon as the price per page for printing on digital is cheaper than traditional offset printing, the biggies will move. The quality of POD is already the same or better than offset.

It'll start with smaller publications because they're the most agile, and they don't see the real price savings of scale anyway. Right now, if you're printing a few thousand copies, digital printing is the same cost as traditional offset. (I've been wrestling with this for Fray.com -- we're right at the cusp. Our first issue was printed via traditional offset, but issue two will be printed with MagCloud.)

And once magazines move to POD, they'll realize it opens up opportunities they never had before. When you can really tailor each issue for each subscriber, what will you do? Exciting, huh?

Book publishers often focus on the short-term elements of POD, most notably POD's higher cost per page. Some industry folks try to cite the long-range benefits, such as efficiency, higher retail prices via customization, etc., but the per-page discrepancy continues to be a sticking point. Have you encountered similar obstacles on the magazine side?

Magazines are a better fit for POD because, unlike books, they're usually all color and timeliness is much more of a factor. Plus, the price per page for digital print is falling fast, while the price per page of traditional offset has remained very steady. Still, the exciting part is all the opportunities digital printing enables. Ultimately, POD services like MagCloud will enable a degree of customization that is not only cheaper, but just plain impossible to do via traditional means.

Beyond strict numbers, what do you see as the upside to print editions? Does a print product carry a higher level of esteem for a writer or consumer?

I love the Web. I think it's still a publisher's dream come true. But, inconveniently, we humans are still real world creatures. And no matter how much connectivity blankets the planet, and how good our devices get, there will still be a role for print.

I don't say this because I'm some ancient technology fetishist. I don't own a tube amp. I sold all my CDs. It's just that print is a really good delivery mechanism for some kinds of experiences. Reading a physical magazine is a different experience than surfing hypertext online.

And, yes, I think the scarcity of print does give it a higher level of importance for its creators and consumers. On the Web, where every page is just a click away from any other, there's no relative importance communicated. But in a magazine, you know that a team of writers and editors picked this story to go here. That has a profound effect on how that media is consumed.

Q&A with Susan Danziger, CEO of DailyLit

Mac Slocum
June 18, 2008 | Permalink | Comments (0) | Listen

DailyLit is a digital service that delivers short, scheduled book installments to subscribers by email and RSS. The company offers free and pay-per-read titles in plain text, which makes them accessible through nearly all email clients, browsers or mobile devices. In the following Q&A, DailyLit CEO Susan Danziger discusses the company's philosophy, process, and upcoming services.

How many titles do you offer through DailyLit? How many do you hope to have by the end of 2008?

We currently have over 950 titles (450 or so which are available on a pay-per-read basis), and by the end of this year, we're targeting several thousand pay-per-read titles.

Releasing titles in plain text seems like a simple way to avoid the formatting needs and device restrictions that come with proprietary ebook formats. Was this your intention, or was plain text just an easier way to get started?

It was definitely our intention to allow the installments to come in on any device, which is an important part of how we designed the experience. We started with plain text because it was the easiest to implement, and we will be launching HTML shortly as well.

Do most DailyLit users read installments on mobile devices?

10%-20% of our readers currently read their installments on mobile devices, but as the reading quality on mobile devices improves (the iPhone is a great start), we're confident that more and more people will be reading their installments on these devices.

Can readers purchase print editions or ebooks through the site/service?

At this point, only DailyLit editions are available. We're starting to allow publishers and others to sponsor certain titles, which would allow a link to purchase other editions. With this sponsorship model, instead of readers paying for the title, sponsors would pay for them instead.

How will the sponsorship model work? Also, in regards to "other editions," are you only referring to printed editions, or does this include different ebook formats as well?

DailyLit readers would have access to free DailyLit versions of the books under the sponsorship model. Sponsors of titles would be able to include links that would lead to their sites (or other sites that sponsors indicate). "Other editions" could be printed editions or other digital formats.

How many DailyLit users receive updates via email? How many via RSS?

About 90% of our readers receive installments via e-mail; 10% via RSS.

How much time goes into prepping books for delivery? Is production handled in-house?

The production time depends on the format in which the book is delivered. If the book is delivered in PDF, the production time can be up to eight weeks. We prefer it if books are delivered in EPUB or XHTML, which greatly reduces the production time, not to mention cost. Production is handled in-house for certain titles, but for most titles we use an outside production house.

How are installments defined? Is it by word count? Average reading time?

Installments are usually around 1,000 words, which is under five minutes of reading. If a chapter is about to end, we'll adjust the length of the installments accordingly. Certain books, such as books of quotes, have much shorter installments. Under the "Manage Your Subscriptions" feature, folks can personally adjust the length of each installment (to 2 times or 4 times the length), so an avid reader can read more.

Are fiction titles the easiest to serialize, or does any chapter-based book work?

Fiction titles are probably easier to serialize since they're more straight forward. With non-fiction titles, we need to account for footnotes and other ancillary materials. That said, we're featuring titles from all different genres, from science fiction, such as books by Cory Doctorow, to such non-fiction best-sellers as Skinny Bitch. We also feature language books, such as titles from Berlitz, business books, as well as romance titles from Harlequin.

What types of books don't lend themselves to serialization?

Reference books that readers do not want to read cover to cover don't work in serialized form. Apart from that, since DailyLit is intended for those readers too busy to read (or who want to sneak in an extra book during the day), any other kind of book works well. After all, folks are avidly reading War and Peace, Moby Dick, The Art of War and Pride and Prejudice, and none of these books were originally intended to be serialized.

Who sets the pricing for titles?

Since we've structured this as a licensing deal with publishers, DailyLit sets the price.

Are you licensing a specific version of a book (i.e. "text-only" or a particular ebook format)?

We characterize it as "digital serialization rights" so it's a combination of serialization (typically understood as a license) and a digital rendition of the book. Depending on rights available for the title, we might license text only or with illustrations/photographs.

How have publishers responded to DailyLit?

We've had a great response from publishers. On the whole, they've been really excited about this new format, which combines marketing and potential incremental revenue. We've also been developing innovative technology -- several initiatives will be rolled out shortly -- which will help the publishers market their titles and expand their reader base.

What sorts of tools will you be releasing?

One such tool is public subscriptions, which will allow publishers, authors or third parties to serialize a book publicly on their site. Each day on that site, folks will be able to view a new installment of a book. This is a way to build community on their site and would be an alternative to giving away free PDFs of books. We'll also offer readers the opportunity to receive a personal e-mail or RSS subscription to that title if they don't want to return to the site each day, but for that they [consumers] would need to pay. As such, it's a neat viral marketing tool as well as having potential for incremental revenue.

Do you use digital rights management (DRM) on titles?

We put the reader's experience first, which means that there are no attachments or files that need to be opened with a special device or software. With respect to illustrations or photographs, we are able to track where they go and, in the event of a hot link, we can disable use of an illustration associated with a particular subscription.

Have you run into any piracy issues? Is this a concern?

We haven't run into any piracy issues. Since books are divided into hundreds of installments, there is less concern that individual installments are copied or forwarded. In fact, any installments forwarded by readers have been viewed by publishers and authors as a way to virally market their titles.

In addition to books, you feature Wikipedia tours, language lessons and SAT prep. Are other non-book projects in the works? Where do you see DailyLit expanding?

We're in the process of adding newly created titles for DailyLit, including allowing authors and publishers to create content that work well in the serialized format. We're also developing lots of interesting technology to help market books and expand the current reach to additional readers. For instance, we recently launched via Twitter a group read or virtual book club so that folks can read books according to the same schedule. Folks can sign up now to participate.

Treating Ebooks Like Software

Mac Slocum
June 5, 2008 | Permalink | Comments (3) | Listen

Peter Kent, DNAML's senior vice president for U.S. operations, brings a software-centric perspective to ebooks. In the following Q&A, Kent discusses the merits of in-book transactions, affiliate marketing, and other digital initiatives that can benefit book publishers.

Q: In your presentation at last month's IDPF Digital Book '08 you discussed treating ebooks like software. Do you feel the software model is directly related to ebooks, or are there specific aspects of the software model ("try before you buy" trialware, download ebooks through multiple outlets, etc.) that are more in line with ebook/publishing goals?

Not sure of the distinction you're making here. I think that there's much about software distribution that applies to ebooks, and why not? Ebooks are, of course, pieces of software. In particular, providing ebooks in a trialware format makes a lot of sense, and is a proven model. That's why Amazon let's people view a portion of a book, that's why Barnes & Noble likes having people in their stores hanging out reading. And of course, download through multiple outlets makes a lot of sense, too. Why wouldn't you distribute your products as widely as possible? If trialware works -- and it does -- then you naturally want as many people as possible to get the books in their hands. The large, established publishers are going to have a shock when they see the new book-distribution world. It's no longer a gentleman's game in which everyone hands over their books to a bookstore, and then they all compete on the same level. In the future the more aggressive publishers are going to go out and find book buyers even before the buyers have thought about buying!

Q: Do publishers focus too much on the "book" aspect of ebooks? Would a shift toward a file/software perspective open things up?

Some do. The more advanced publishers understand what's going on, but I do think there's still a bias toward the old method of distributing books: give your books to a retailer who puts the books on shelves. Certainly up until recently most publishers have had the idea in their mind that in order to sell ebooks they have to create the ebooks and then give them to Amazon and other retailers to sell. Little thought has gone into new methods of distribution. What may save the publishers is that new distributors will come on the scene: distributors who understand the new landscape and go out and push the books.

Q: Are ebooks available through sites like Download.com, Tucows.com and other software-specific hubs? If not, should they be?

You can already find ebooks in many software download sites, though most do not yet have specific ebook categories. ZDNet's download site doesn't have an ebook category, for instance, though it does have an ebook "tag." Download.com has a music category and a games category, why wouldn't they have a book category? Of course they will eventually, as more and more books become available. But one thing holding back the creation of ebook categories is that only free books, or trialware books, will fit. Once books from major publishers are commonly sold as trialware, you'll see the download sites pay more attention.

Q: What about ebook availability through P2P sites/mechanisms, such as BitTorrent?

Trialware books are perfect for this form of distribution.

Q: In your conversations with publishers and others in the industry, do you feel most people understand the basics of internal ebook transactions and affiliate tagging? How do you describe these concepts to newcomers?

Most publishers haven't the slightest idea about this. When I ask publishers "do you know what affiliate marketing is?" I typically get a response such as "um, well ...". So if they don't understand what affiliate marketing is, they certainly don't understand affiliate tagging. This isn't true of all publishers; Harlequin, for instance, is really good at online marketing, and certainly understands affiliate-marketing well.

So, how do I explain these things? Well, by internal transactions, I mean that each ebook is its own shopping-cart system. You reach a point inside the book that you cannot get past without paying. You enter your credit card information into the book itself (though the actual form is retrieved from a server so, for instance, the book price can be changed at any time), and when you submit your card and it's approved, the server automatically unlocks the book, so you can continue reading.

As for affiliate tagging, this is the ability to add a code to each book you distribute -- one code for each specific distribution channel -- so the publisher or distributor knows where that book came from. If you distribute through Web Site A, 10,000 people download the book, and 500 buy it, you know that those 500 people came from Web Site A. If you put the book in a magazine insert, 100,000 people buy the magazine, 10,000 copy the book to their computers, and 500 buy it, then you know that those 500 customers came from that particular magazine insert. Thus you can pay the right company the required affiliate commissions.

So these two components, along with the ability to partially lock a book, allow you to create trialware books -- try-before-you-buy books -- that can be distributed widely, through many different channels.

Q: Is there an opportunity for competing publishers to generate affiliate revenue by selling other publishers' books?

Absolutely! Books can be bundled within books -- certainly our DNL format allows this -- so a publisher might bundle several locked books at the end of the book. Those books might belong to the publisher or, in appropriate cases, from another publisher. In particular, of course, small publishers could benefit from these sorts of relationships with other publishers.

Q: What is the upside of "try before you buy" in ebooks?

A try-before-you-buy book with built-in transaction processing, and built-in affiliate tagging, opens up a whole new world of distribution options. All of a sudden, the book can go anywhere. Sell computer books? Talk with computer manufacturers about putting your books on the desktop of every new computer sold, and talk to software manufacturers about bundling the books in their software downloads. Sell photography books? Put them on the software CDs inside digital-camera packaging. Sell wine books? Give away try-before-you-buy books on wine Web sites. Science fiction novels? Give books away on fan sites. Those three things -- try-before-you-buy, internal transaction processing, and affiliate tagging -- free books from ecommerce Web sites, and provide almost limitless marketing opportunities.

Q: What viral/social aspects does your company include in ebooks? (Email to a friend, etc.)

We include Email-to-a-Friend, of course. If you try a book, like it, and buy it, that book is now unlocked. But if you email it to a friend or colleague, when it lands on the recipient's computer it's now locked. Word of mouth is hugely important in book sales; it always has been. Email-to-a-Friend is essentially a modern-day word-of-mouth feature. We also allow people to share notes. Members of a book club could highlight areas of the books, add notes, then email the highlights and notes to each other. Members can import these things, and see who said what based on the name at the top of the notes.

Q: Are ebook giveaways useful?

Of course. Companies such as Harlequin use giveaways to build interest. I think, though, that these giveaways will get more sophisticated, as publishers learn more about try-before-you-buy books. For instance, if you're giving away a book, you're hoping that the reader will come to your site and buy another one at some point. But why not create a giveaway book, a single file, that includes a book for sale at the end of the free book? Or several books from which the reader can choose?

Q: Do you recommend user tracking and registration? How in-depth should this tracking/registration be?

Of course you want as much information as possible; we're in business, after all, so we need to create relationships with buyers. Amazon does this. I like to point out to publishers that someone owns the relationship, it's just not them. If you sell photography books and someone buys one of your books through Amazon today, tomorrow Amazon will start promoting other photography books to this buyer. Some of these books will be yours, perhaps, but most won't! So Amazon's tracking, and Amazon's benefiting. Publishers are going to learn to do the same for themselves, and some already are.

Publisher Offers Tips for Embedding Web Links in Ebooks

Mac Slocum
June 4, 2008 | Permalink | Comments (4) | Listen

ebook link example Morris Rosenthal, owner of Foner Books and author of the Laptop Repair Workbook, is blurring the line between books and Web content by embedding clickable hyperlinks within the margins of his PDF-based ebooks. Rosenthal discusses his linking process in the following Q&A.

Q: What inspired you to insert links into your ebooks?

I was forced into large margins for the Laptop Repair Workbook due to the flowcharts that make up the meat of the book, and I'm not sure it would have occurred to me to include the links if I hadn't been staring at all that white space.

Q: Do you recommend inline links or links in the margins? Is one form or the other easier, from a production standpoint?

For a large size book, 8.25 X 11 or 8 x 11, I think links in the margins make the most sense because they can do double duty as design elements. Since the ebook is printable and since most people will be printing on letter size paper, I kept the design nearly identical to the soon-to-be released paperback version. Inline links would be much easier from a production standpoint, but they would tend to interrupt the reader, making people stop and think "should I click on this?" In the margins, they are clearly labeled as supplementary illustrations of procedures. And since the printed book requires full URLs to be shown, it would make the text pretty ugly to show them inline. For the ebook, I could have hyperlinked words without showing the URL, but again, the ebook is printable, and seeing that some words are underlined in blue doesn't get anybody anywhere.

Q: How much time did it take to create separate Web pages and insert links into the Laptop Repair Workbook?

Around half of the Web pages were created before I even started on the book. But in general, a photo illustrated page takes anywhere from a few hours to a day to create. A test procedure takes longer, as there's quite a bit of experimentation behind any given test.

Inserting the 25 or so links, once I settled on the large-margin format, only took a couple hours. I used the text box tool in Word.

Q: Are you able to track visitors from the links?

No. I suppose it would be possible to add an extra anchor argument that would separate the PDF visitors from direct traffic and bookmarkers, but I haven't done it. I wouldn't be surprised if there are more sophisticated ways to identify visitors through links, and it certainly would have been possible to link to duplicate pages that are excluded from spidering, but I didn't see a reason.

Q: Do you think embedded links help thwart or offset piracy?

I don't think anything short of full DRM helps to thwart piracy, and then, it's really a question of thwarting casual vs professional pirates. The embedded links may help offset some unauthorized distribution in two ways:

First, anybody who clicks on the links will find out that there's a book for sale, and that might be the first time it hits them that the file they downloaded from site X or received as an attachment from a friend is really a published book that they haven't paid for.

Second, if the links aren't carved out of the PDF, they should help the search engines keep track of who the originator is, if the PDF should end up hosted for a while on a university domain or other authoritative site. When I published ebooks a few years ago through Lightning Source, I went with full DRM primarily to impress upon the customer that the ebooks were a commercial product protected by copyright law. This time around, I've gone with no DRM beyond my embedded copyright notice, but I do send customers through a click licensing agreement.

I should mention that shortly after the New York Times quoted me and mentioned the ebook in an article on laptop repair, I saw signs in Google that some people had been checking filesharing networks for it, as the queries sometimes result in an indexable page. While I take my copyright rights seriously and have the Federal court experience to prove it, I know that the majority of my potential customers will only find out about the ebook through visiting my site, and I'm sure most of those who are willing to pay for an ebook will get it from me. I don't think that most people go trawling through pirate sites when they're looking for a book, but maybe I'm out of touch. I did get some grief from customers during my full DRM years, and while I'm not a knee-jerk "customer is always right" type, I understand that customers have a valid point of view that a publisher ignores at his peril.

Q: What's the upside to embedded links?

For the reader, there are multiple upsides. I'm able to illustrate troubleshooting and repair procedures on my Web site with color photos, updating them at will, without having to charge an arm and a leg for the book ($24.95 paperback, $13.95 ebook). While I could have embedded quite a few photographs in the ebook, most of them would have been irrelevant for any given reader with a different laptop model, different problem, or information that they already knew. When all of those illustrations appear in a book, the customer is paying for them one way or another, and many publishers (especially of textbooks) load up on color pictures just as an excuse to up the price. In this case, it's all supplemental material, a fraction of which may be useful for most readers, but none of which is necessary for core troubleshooting procedures of the text and flowcharts. And from a practical standpoint, I'm able to create a larger number of illustrated procedures because the standard of photography and editing required for a Web page isn't the same as for a book, or ebook.

Q: Any downside to linking?

The only downside I can see is if some readers conclude that the links represent material that has been left out of the book, and that the links are a sorry excuse to make up for it. The book simply wasn't designed that way, but you can't please everybody.

Q: Do you have any formatting best practices?

I did keep all of the links in the root directory of my fonerbooks.com domain, and all of the file names are less than eight characters, though in truth, that's an artifact of doing most of my Web design with my old GNN Press editor (thanks O'Reilly) from 1995. Since the links appear in the margins, I ended up breaking them over two lines, with the domain on the first line and the filename on the second line. I could have force-fit them on a single line; it was just a visual design decision.

Q: Will links be a standard part of your future books?

Certainly a part of future ebooks. For print books, it would depend on whether there was a large enough amount of supplementary material on my Web site to justify a page layout that supported links.

Storytelling 2.0: Alternate Reality Games

Liza Daly
May 21, 2008 | Permalink | Comments (2) | Listen

Publishers are experimenting with an emerging form of interactive entertainment known as Alternate Reality Games (ARG). ARGs are mediated by the Web but they also extend into the real world, with players traveling to physical places and interacting with game characters via email, text messaging, Twitter, and even "old-fashioned" telephones.

I spoke to the founders of ARG design firm Fourth Wall Studios, the company that created the first publishing ARG, Cathy's Book. I wanted to know if ARGs are a viable form of commercial storytelling, if they can be packaged up after the experience has ended, and if they can engage with a wider audience beyond hard-core gamers.

Q: Do you think the high level of engagement required of an ARG limits the audience? Is there such a thing as a "casual" ARG, that can be enjoyed in the spare moments between soccer practice and dinner time?

A: Elan Lee, Fourth Wall Studios Founder/Chief Designer: ARGs up until now have been like rock concerts. Thousands (if not millions) of people come together at one point in time to collectively experience something incredible. They have a good time, sing along, maybe buy a t-shirt, but when they go home to tell their friends about it, there's no action their friends can take other than to hope they don't miss the next one. The traditional ARG is an experience that exists between the start and end date of the campaign, and if you weren't there at the right time, you simply miss out.

To continue the metaphor, think of our games [at Fourth Wall] as ARG "albums" instead of concerts: something you can play when, where, and how you want. Ultimately, it is only through this "album" approach that this new form of entertainment is going to evolve into a mainstream genre of storytelling.

Q: Many ARGs have been developed as promotional tools for other media: music releases, films, TV series, video games, and now books. Is there a perception that ARGs have to be in support of something else, rather than entertainment themselves?

A: Elan Lee: ARGs have had their roots in marketing because frankly, at this early stage, that's a great place to find money. Marketers have a tougher job every day of finding ways to get their message heard above the noise, and they have a lot of money to throw at the problem. It's a great situation for both sides: marketers get to engage their audience in a way that attracts, involves, and maintains an audience around a product. ARGs benefit in that we get to run wild and ground-breaking experiments as we birth this new art form.

Also, at least in the case of Nine Inch Nail's Year Zero and Cathy's Book, the ARG elements were not conceived as marketing, but as an inextricable part of the content. An album or a book was the spine of the experience, but the work of art itself was conceived as an interactive multimedia whole.

Q: Cathy's Book was targeted at a young adult (YA) audience. Do you think YA is a strong market for this kind of interactive entertainment? Would it be possible to engage even younger children?

A: Sean Stewart, Fourth Wall Studios Founder/Chief Creative: Cathy's Book and the new hardcover, Cathy's Key, are designed to be first and foremost a fun (and funny) adventure story. We've added a lot of "fourth wall" elements -- you can call Cathy's phone number and leave her a message, investigate clues she doesn't have time to investigate or write to email addresses you find in the book and see what responses come back to you. Cathy even hosts a gallery where readers can submit their own artwork -- the best of which will be published in the paperback of Cathy's Key. The basic impulse behind this series is to make books -- a traditionally passive, solitary activity -- something with an active, social component as well.

"Fourth Wall" fiction -- experiences that play out at least partly over your browser, your phone, your life -- feels somehow very right for this new age; it's a kind of storytelling that arises naturally from the world of three-way calls, instant messenger, text messaging, and shooting a friend an email with a link to something cool you saw on the Web. To that extent, it's going to feel the most natural to the people most comfortable with that kind of wired world.

When I was in New York last year, meeting with the publisher of Cathy's Book, my 12-year-old daughter emailed me a PowerPoint slide deck, complete with music and animations, explaining why I should get her a Mac laptop for Christmas. Yeah, I think her generation finds interactive entertainment more natural than mine. And yes, I think it would be not only possible, but really effective to build interactive, exploratory stories for even younger kids -- but to do that, we need to get away from the traditional ARGs willingness to be confusing. Most people like to have some clue what the heck they are supposed to do next. It won't surprise you to learn that this is another crucial design issue Fourth Wall Studios has set out to solve.

Q: Reading is usually a solitary pursuit, but there's an almost universal desire to "live" in some genres, whether it's idealized period romances, spy novels, or detective stories (murder mystery parties, especially popular in the 1980s, illustrate this). How important are traditional fiction genres in ARG? Can there be an element of role-playing involved? Are there genres that haven't been explored yet that have potential?

A: Sean Stewart: The first paid writing I ever did, actually, was for live action role playing games and murder mystery dinner parties in the '80s. I never would have guessed that writing for those things would turn out to be extremely important training for me, but in fact the intersection of writing and theater, where you try to find ways for the audience to participate in the story, lies at the heart, I think, of the next evolution in storytelling.

We believe that immersing yourself in a world is a fundamental part of what makes fiction fun. Any time I follow a character -- whether in a Jane Austen novel or a "Matrix" movie -- I am imagining what that must be like. One of the biggest pay-offs in an ARG is that you don't just imagine a fictional world, as in a book, or see it, as in a movie: you actually inhabit it. When I read a Harry Potter novel, I get to go to Hogwarts vicariously; when I play an ARG, I get to go myself. I am finding Web sites on my browser, I am talking to characters on my phone: the world of the fiction has reached out to me.

That proposition, by the way, shouldn't be limited by genre. ARGs have often had a thriller/science fiction slant to them, but even inside our games we've done romantic comedies, spy plots, documentary-style slice-of-life experiences, tragedies, and even Westerns. Fourth-wall fiction isn't about a given genre: it's a set of tools and approaches for letting the audience participate in any kind of story.

Q: What happens when the game is over? Is it possible to package up an ARG as a complete work (whether online or in print) to be experienced linearly? Or is the experience meaningless without real-time participation?

A: Elan Lee: Here's where I'm going to try to get as much mileage out of the "rock concert" metaphor as I can. There is no denying the electric energy present at a concert and there is absolutely no substitute for "being there." However, there are only so many available seats per venue, and only so many venues you can play before exhaustion sets in (both for the artist and the audience). For ARGs to evolve into a mainstream form of entertainment, they must create their own version of "albums" to complement the "concert." Don't get me wrong, I'm not saying we have to find a way to put a package around these things and call it a day; I only suggest that both pieces of the experience must exist for the real potential of the form to be realized.

Q&A: Philip Parker, Developer of Automated Authoring Platform

Mac Slocum
April 30, 2008 | Permalink | Comments (0) | Listen

Philip Parker, founder of ICON Group International and a management science professor at Insead, has developed a patented approach to publishing that combines databases and programming with editorial management -- sometimes via humans, sometimes via computers. ICON Group produces books in 17 genres, including health care, business, reference and crosswords.

In this Q&A, Parker discusses ICON Group's computer-driven process.

How do you identify book topics?

Based on personal and research interests, I select a genre. Once a genre is selected, I do all titles in that genre (e.g. all trade categories that are officially recognized).

Are writers, editors, or designers involved at any point?

Depends on the genre, but yes, all are relied on heavily at many stages. Health guides are written by medical professionals and hand edited. The business reports have highly edited sections, but 90 percent is computer based.

What types of sources/databases do you pull information from? Are there data sources you don't currently have access to that you think hold promise for this type of publishing?

Depends on the genre. I use the sources that are used by regular authors. For example, an economist uses well established sources to do econometrics, I use the same sources. Many companies and governments have under-utilized data sources and databases that may yield interesting genres; I have worked on the ones that I found of interest to me. I have a huge store of proprietary data. If I use a government source, this is cited, and will vary by genre (e.g. CDC for infectious disease information).

You were part of a print-on-demand (POD) panel at TOC '08. Are all Icon Group books POD? What POD service(s) do you use?

No, not all are print-on-demand. We use LSI [Lighting Source] and Booksurge for POD. We do some POD ourselves for specialized orders.

Could your company -- or a similar company -- function without POD?

Yes, in fact, most of our titles are not POD, but electronic via subscription for large libraries -- corporate and non-corporate.

Are all books also made available as ebooks? What ebook formats do you use?

Yes. PDF, DOC, Mobipocket (coming soon), Pocket PC.

Do researchers or clients ask you to prepare specific books?

Yes. We are able to do financial and labor studies on demand.

Mike Maznick says there's some fairly negative feedback on some of the titles. Is that a consequence of the automated nature of the content creation? Do you feel confident people buying these books know they're generated? Or does that not matter?

All publishers have negative and positive comments (e.g. O'Reilly). I would find it strange if our titles did not. Of the titles we have on Amazon, some 50/210,000 have real comments. Many are satirical. Of the ones from actual buyers, all publishers will receive negative and positive feedback (both can be not real, as Amazon comments are almost wiki based; posted by various people, including affiliates who are trying to sell titles).

I do not track the feedback on Amazon, but I imagine of the 17 genres (crosswords, classics, trade, outlooks, etc.), the negative ones are probably only on the health care guides, which are sold mostly to libraries and patient associations. Of all the genres, this one [health care] is not "generated by computer" -- all the text is written by professionals. The computer is used for formatting and doing the index, and compiling the glossaries.

I have a feeling that the low ratings are because the person does not like the content, thinks that better content or similar content is available elsewhere (e.g. the Internet) or was hoping for more. The health guides are clearly marked as Internet guides, and they cite Internet sources. All of the guides are vetted (by librarians, etc.). If people are dissatisfied because they think the computer wrote the text in the books, then they are dissatisfied for the wrong reason, which is unfortunate.

Many patient associations have not only reviewed the books, but also recommended them to patients and families. On balance, I think it better to make these available to patients with rare diseases who wish to better know how to navigate the Internet, beyond a Google search. For the other genres, I have never received negative feedback, only positive feedback or questions about methodology.

What is your most popular title? How many copies were sold?

Our trade reports, which are purchased by consulting firms, investment banks, and companies involved in international trade. This series is very popular. We gauge sales by series, not by individual titles. Traditional publishers think in terms of individual titles.

On average, how many copies of a single title do you sell?

There are thousands held by libraries (this is public data at World Cat). Some firms subscribe to all titles. Again, we often sell series. Some [titles] sell hundreds, some sell just a few, as a part of a series sale. The prices seen on Amazon are one-off -- we sell few or none of these.

For a typical title, what percentage of the total retail sale is profit?

We do not have a typical title. ICON Group as a whole makes no "profit" -- all resources are plowed into R&D for new genres. The margins of the books at retail -- as opposed to profit -- are very low for the POD titles, and higher for the business titles. The margins for the low-priced products follow the industry, though we have lower margins as POD can be expensive compared to short-run printing.

A recent New York Times article says that each book costs you "about 12 cents in electricity." What other costs are involved in the process?

It can cost hundreds of thousands of dollars, or more, to set up a genre (programming, licensing, editing, research/analysis, etc.). Many [genres] take about 1 year to create, some take 3 to 5 years. I have been doing this for about 8 years now.

How is pricing determined?

Same as in the publishing industry. In some genres we try to equate marginal revenues to marginal costs. On lower-priced POD we make sure we cover the basic costs. On higher end, we try to be substantially below related titles (e.g. trade and outlook, and other business reports). The latter [higher end] are really not sold via Amazon much, but rather through MarketResearch.com, EBSCO (content inclusion), NetLibrary and traditional channels for those markets (direct sales).

How many titles do you plan to develop this year?

Depends on the genre. For Mobipocket (mobile books), we plan on about 68,000 titles. For others, maybe around 50,000. We are working heavily on my dictionary and animations.

Q&A with WEbook President Sue Heilbronner

Mac Slocum
April 15, 2008 | Permalink | Comments (1) | Listen

WEbook WEbook is a new Web-based platform that blends traditional writing workshops with Web 2.0 functionality. Authors and groups can use the site to develop manuscripts, novels, screenplays and other publishable content, and if their efforts are well received, the projects are published by WEbook.

In the following Q&A, WEbook president Sue Heilbronner offers further details on the company and its collaborative process.

How did WEbook start?

WEbook is the vision of Itai Kohavi, our founder and CEO. In addition to being a twice successful entrepreneur in the technology space, Itai is a twice-published author. When he "completed" his manuscript of his third project -- certain that it was in good shape -- he sent it to a few sharp friends for their feedback. The critiques he received were superb and comprehensive, but he realized that if he had the reactions and input throughout the writing process, he would have produced a far better written product in far less time. In addition, he would have enjoyed working together with friends and fellow writers. He looked online to see if anyone had created a cooperative publishing tool that would have met his needs. Finding nothing suitable, he conceived of WEbook, doing away with the age-old vision of the lonely author and embarking on a community-sourced content creation environment for book publishing.

Is the platform based on wikis? Blogs? Is it proprietary?

Our platform is proprietary and was built for this purpose. It is based in part on wikis, with additional focus on inline comments, inline ratings, and versioning.

How many people are currently participating in projects?

As of April 9, the day WEbook opened its public beta following the alpha, there are 750 registered users of WEbook. Many of the alpha users were recruited in to the process to help provide valuable feedback on the platform and prove that collaborative authoring works.

How are projects created and managed?

Projects are created by an instigator who has an idea for a new book, collection, story, screenplay, etc. That person, the "Project Leader," has the ability to invite others to participate in the writing, give feedback, or both. She sets exposure level and permissions for the project when she establishes it. The Project Leader is charged with managing the project, but in many cases the work can take on a life of its own, with other writers or reactors moving it ahead at a rapid pace.

Are all projects public?

No. WEbook felt it was extremely important to balance the interests of writers -- who feel very strongly about the ownership and protection of their written work -- with the wish of WEbook to create a vibrant community. WEbook allows a project leader or author to make a project private. In doing so, she can be the only member of the project or elect to invite a few friends. A "private" project can stay that way so long as it stays under 35 people (not coincidentally the size of the largest possible creative writing class). At member number 36, the project is effectively a WEbook public project. Users are made aware of this when their project hits that limit, and there are implications of this decision within the Terms of Use and the rights allocation.

Do authors maintain copyright?

The Terms of Use for WEbook required some really new thinking, as the model doesn't exist anywhere else on the Web, and we needed terms that departed in important ways from copyright law in order to make the process possible. Authors who work on private projects with fewer than 35 people retain rights throughout. Once they hit that 36th member, put their work into the public realm, or submit their work for contention as a published WEbook, WEbook takes a six-month option to publish. If WEbook does indeed publish a book, rights are transferred to WEbook, the publisher. If WEbook does not publish, rights revert to the author. That's the simple version. The WEbook Terms of Use are more detailed. We're also producing a short, snappy video to highlight key issues of this all-important topic.

What is the revenue split with authors?

Authors and substantial contributors receive a total combined royalty of 5 percent of net sales.

How are substantial contributors determined? Is it a quantifiable level (i.e. they posted x number of times)?

We use a formula to determine materiality. It has a few softer inputs beyond quantity, which constitute attempts to create a measure of quality and significance to the ultimate work. This is not fully refined, and we expect this algorithm to be a continually moving process as the site evolves. Ultimately, users will see a measure of how they stack up against the algorithm to give them motivation and transparency. We also are intrigued by the idea of giving authors marketing tools to motivate users to contribute to their projects. This might have royalty implications in the future.

Have you found certain topics that are suited for collaboration?

Our goal is to provide a platform that adapts and grows in the direction the community sets. Our first book is Pandora, a fictional thriller written by 17 authors and 17 other contributors and editors. We believe a novel is the highest challenge for collaborative writing, and we took it with the alpha community to prove the concept and learn how writers could write together in the hardest scenario -- a continuous work of fiction.

That said, we think the majority of the WEbook successes will fall into the category of non-fiction or fiction collections. Topics that resonate most with users and, presumably, with the reading public, will be those that are enhanced in coverage because they have input from a community. So, for example, we have a project on our site related to successes families have achieved at home with kids diagnosed on the Autism spectrum. On a far less serious note, there is a great collection of essays on 101 Things Every Guy Should Know How to Do and The First Year, a collection of harrowing essays from first-year teachers.

How will books be selected for publication?

The community will vote on projects that have been put into contention for publication.

How will voting be managed?

Voting will be done on the site. Ratings already occur there for in-progress works and submissions. You will need to be a member of the community to vote. The bar to join is low, joining is easy, and we feel that in order to give an important thumbs-up or down to a work, you should at least identify as a member of the community.

The community will be the overwhelming majority voice in what is selected for publishing. This makes sense, as we view the community as an ingrained base of potential buyers. That said, it would be disingenuous to say that WEbook will move ahead on 100 percent of their top selections or not move ahead on something that just missed the cut. We have strong writers on staff and in our adviser circle (mainly coming out of the alpha experience), and we intend to use them as an occasional input to ensure we're on a good quality path for constantly improving the brand and the work we bring to the market out of the site community.

What formats will books be available in?

WEbook plans to leverage the full range of existing formats -- paper books, ebooks, audiobooks -- as well as delve into new potential formats, including mobile dissemination and unique, customizable downloads.

Will the books be made available through retailers?

Pandora will be available at Amazon.com, BN.com and other Ingram-related online retailers. As WEbook establishes critical mass, a following, and a brand, we will pursue favorable distribution opportunities with brick-and-mortar retailers.

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